- Request Return Authorization
Consumable or custom items are not returnable.
All return requests require written authorization from Amenity Services within 10 days of receipt of goods.Once approved, Customer is responsible for transportation and affiliated costs to return goods.Upon approval, a restocking fee of 17% of the item’s purchase price is applied. The product must be securely shipped as Amenity Services will refuse damaged products due to packing negligence.
- Report Shipping Discrepancy
Contact Amenity Services within 48-hours of receiving your order to file a shipping discrepancy report.
Provide photo documentation along with a discrepancy statement including the affected order details, PO or Invoice # and Item numbers for goods being returned.
- Warranty Claims
Report your warranty claim to Amenity Services within the applicable warranty period for said return. If warranty coverage is confirmed, the replacement product will be shipped prepaid to the customer. Contact Amenity Services Customer Service between 7:00 AM-4:30 PM PST Monday through Friday at:
email@example.com | 800-533-2619 ext: 1